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Questions:

1. What is one way to motivate a client who has fears or concerns about the Telehealth experience?
2. Regarding the Telehealth modality, what are four key components in the "informed consent process"?
3. When utilizing Telehealth with a client name three strategies help increase the likelihood that clients will use and benefit from an automated check-in system.
4. What could be one viewpoint that a client may have which results in a lack of follow-through with computerized check-in?
5. Name three factors in designing a supportive message to assist your client in sustaining motivation to achieve therapy goals?
6. What are three basic Ground Rules to discuss with the client prior to the first video therapy group meeting?
7. What are two ways to manage Confidentiality during Video Group Meetings?
8. What is one way to get assistance during Video Group Meetings?
9. List questions a client could answer when using an action plan to document each time they feels overwhelmed with experiences of a posttraumatic stress reaction?
10. What are two considerations regarding the appropriateness of
technology assisted care communication?
11. What determines the state in which the practicioner must be licensed?

 Answers:

A. Explaining: telehealth, potential privacy concerns, notifying patients of who has access to their communication, and discussing backup plans.
B. "Let's try it and see if you like it."
C. The client may feel an annoyance at being made to do something by someone they perceive as more powerful.
D. Give helpful responses tailored to the client’s needs and desires, be clear and direct about the risks and benefits of participation, and have clients engage with peers who have found the system useful.
E. One person talks at a time; callers say their names before they speak, because callers might not recognize each other’s voices; and everyone should minimize noise and other distractions during the group and use the mute button if needed.
F . Ask clients to help design and select the messages that are important to them; phrase messages to emphasize what can be done, rather than what should be avoided; and use peer support staff or peer counselors to send messages.
G. Deescalate the situation by offering individual support from another clinician or by offering to engage with the client one-on-one after the group stating, “It sounds like you could use some extra support.” or “Let’s talk more about this after group.”
H. Review privacy and anonymity guidelines with each client before they join the group and whenever new members join; and help clients differentiate between anonymity and confidentiality.
I. "Does the client have the motivation and capacity to experiment with new technologies?" or "Are there physical,
cognitive, or literacy limitations that would interfere with the client’s ability or comfort with reading and writing?"
J. "What was the situation that initiated the reaction?""What thoughts was the client having?""What feelings was the client having?"
K. The location of the client determines the state in which the practitioner must be licensed.

Section 12 Questions The answer to Question 12.1 to 12.12 are all found in Section 12. Select correct answer from below. Place letter on the blank line before the corresponding question.

Questions

12.1 What are three statements to use to express empathy?
12.2 What are two statements to use to obtain permission?
12.3 What are three statements to facilitate normalizing?
12.4 What are three statements to facilitate restating?
12.5 What are two statements to facilitate nurturing and collaboration?
12.6 What are three statements to use to elicite commitment from the client?
12.7 What are three statements to use to promote taking credit for
change?
12.8 What are three statements to emphasize strengths and nurturing hope?
12.9 What are three statements that assist the client with goal setting?
12.10 What are four statements to gather more information?
12.11 What are four statements to facilitate enhancing motivation?

Answers

A.  "Is it okay if I ask you some questions about...?", "Are you up to some questions now?"
B. "How sad", "That is terrible", "What an incredible ordeal."
C. "Correct me if I’m wrong…", "I get the impression that…", "I sense that you…"
D. "Often it is hard to...", "Often it is hard not to...", "It is okay if you..."
E. "What are one or two things that you should do first?", "How would you
know if the effort was worth it?", "So are you saying that you are willing to try doing _____?"
F.  "Do you think it would be advisable to...?", "As we have both said…"
G.  "Somehow you got past the obstacle of... Is that correct?", "What allowed you to...in spite of...?", "How did you do that?"
H. "How were things different this time than they were last time?", "What do you think accounts for the change?", "What, if anything, did you do differently this time?"
I. "In order to understand your situation, I would like to ask you some questions.", "Can you describe the situation you are in now?", "How often does this behavior occur?", "What else should I know about you and your situation to help you with this problem?"
J. "Does your goal seem realistic? Should you establish subgoals?", "Of your goals, which one should you begin with? How should you choose?", "How can you go about achieving these goals?", "Do you have a plan? Do you need help?"
K. "What is different when the problem is manageable?", "How would you like things to be different?", "Of the things we have discussed, which are the most important reasons to change?"

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